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About me

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My name is Elen, I'm 29 years old. I am a creative and determined individual with a passion for problem-solving and innovation. I have always been fascinated by the intersection of technology and design, which led me to pursue a career in product design.
 

Throughout my professional journey, I have gained experience in various sectors, with a focus on e-commerce and finance. These experiences have allowed me to develop a strong understanding of user experience and the importance of delivering intuitive and seamless solutions.
 

I have a degree in Systems Analysis and Development, and my fascination with experience design led me to pursue an MBA in Information Architecture and UX. I continue to enhance my skills through training, courses, and hands-on projects.
 

In addition to my technical skills, I am a collaborator who thrives in interdisciplinary teams. I believe that effective communication and teamwork are crucial in delivering successful products.
 

I am constantly seeking new challenges and opportunities to expand my knowledge and expertise. In summary, I am dedicated to creating meaningful and impactful products that enhance the lives of users. I am always committed to expanding my horizons, focusing on improving my skills and progressing as a designer making a positive impact in the world.

Professional experiences

Education and certificates

Product Designer | aug/2021 - dec/2023

XP Inc

  • Cross-functional collaboration with engineering, product management, and company leaders to take products from concept to launch.

  • Planning and execution of user research using qualitative and quantitative methods, including conducting interviews, usability testing, competition analysis, and gathering relevant insights to inform design decisions.

  • Creation of wireframes, user flows, and application of fundamental principles of usability and information architecture.

  • Designing high-fidelity prototypes using Figma, incorporating interaction and visual design, documenting functional specifications, and creating other artifacts for agile development teams.

  • Creation and maintenance of components for the Soma Design system.

Seller Experience Senior Analyst | jan/2021 - aug/2021

Mercado Libre

  • Continuous improvement of the experience for Fulfillment sellers of Mercado Envios in Latin America.

  • Ideation, planning, and implementation of special projects focused on users and functionality enhancements, with interfaces across Operations, CX, UX, and Product areas.

  • Mapping the profiles and needs of sellers to ensure the service offered delivers the best possible experience.

Continuous Improvement Analyst | jul/2017 - jan/2021

Mercado Libre

  • Planning and implementing improvement initiatives to enhance sellers' experience, with a focus on NPS results.

  • Proposing automation solutions and/or process redesign.

  • Evaluating and implementing improvement actions, such as process updates, establishing controls, reviewing methodologies, and enhancing communication between departments, within the Implementation and Customer Service processes.

Information architecture and UX

MBA - Impacta Tecnologia

2021 - 2022

Professional program in UX, UI e Product Design

UX Unicórnio

2021

UX Design Course

Mergo User Experience

2020

Analysis and systems development

Graduation - Fatec Carapicuíba

2014 - 2017

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